Chitterchatter

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  • Monday to Friday: 9:00AM - 8:00PM
  • Saturday: 10:00AM - 6:00PM
  • Sunday & Bank Holidays: 11:00AM - 4:00PM
  • CUSTOMER SERVICE
  • Monday to Friday: 9:00AM - 6:00PM
  • Saturday, Sunday & Bank Holidays: Closed
Customer Service 0208 185 7579Call us for a deal 0208 712 6808

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For fantastic free gifts deals, please call us on
0208 712 6808
iPhone 6s Plus (32GB)


KEEP YOUR EXISTING NUMBER – IT’S REALLY EASY!

If you want to transfer a number to EE that's currently on another network, you'll need to:

Purchase a phone with us. We'll issue you with a temporary number so that you can start using your phone and our services straight away whilst you wait for your number to transfer.

Contact your current service provider and request a PAC code. PAC stands for Port Authorisation Code, and this allows numbers to move between network companies. Once issued, your PAC is valid for 30 days

Once you've got your PAC Code call 150 from your EE handset, and provide it to an agent. Your number will then be transferred within a day

(this excludes weekends and bank holidays)! For example, if you contact us before 5:30pm on a Monday your number will transfer over on Tuesday. If you call on Monday after 5:30pm your number will transfer over on Wednesday.

Best-selling plan
£35.99
Per Month
FREE
Handset
  • Unlimited Minutes
  • Unlimited Texts
  • 1 GB 4GEE Data
  • 6 months Free Apple Music, 3 months Free BT Sport app, Includes WiFi calling from EE (compatible devices only)
  • 24 Contract
  • Effective Line Rental £35.99/month  
Key Features
  • 5.5-inch (diagonal) Retina HD display with 1920x1080 resolution
  • 3D Touch
  • A9 chip with integrated M9 motion coprocessor
  • 12-megapixel iSight camera with Focus Pixels, True Tone flash, Live Photos and optical image stabilisation
  • 4K video recording at 30 fps and slo-mo video recording for 1080p at 120 fps
  • 5MP FaceTime HD camera with Retina Flash
  • Second-generation Touch ID
  • 4G LTE Advanced1 and 802.11a/b/g/n/ac Wi-Fi with MIMO
  • iOS 9 and iCloud
  • Available in silver, gold, space grey or rose gold

Specification

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Free gift

Out of bundle rates – EE Plans (Handset & Sim Only)

 
  EE 24 Month Handset & SIM Only
Plans Included in Allowance (3,4) Cost of Calls Made Outside of Allowances (Inc VAT) (1,2)
Calls to UK mobile Numbers All plans 50p per minute
Calls to certain MNVO Numbers × 50p per minute
Calls to landlines (numbers starting with 01, 02 or 03 excluding Jersey, Guernsey and Isle of Man) All plans 50p per minute
Calls to Jersey, Guernsey and Isle of Man × 50p per minute
Calls to numbers starting with 0800, 0808 or 116 (5) × Free
Calls to numbers starting with 0500 (5) × 20p per minute
Calls to numbers starting with 08, 09 or 118 (not including Freephone 080) (8): × Access Charge of 50p per minute plus a Service Charge
Calls to retrieve voicemail All plans 50p per minute
Text messages to UK mobile numbers (3,4) All plans 15p per message
Text messages to certain MVNO numbers (3,4) All plans 15p per message
Picture Messages × 50p per message
Calls to Customer Services (During Normal Working Hours) (9) × Free
Calls to Customer Services (During Extended Working Hours) (9) × 50p per call
Call Divert (6) All plans 50p per minute
Roaming minutes and SMS within the EU, Channel Islands and EEA countries - including back to the UK. (7) 4GEE, MAX Standard rates apply
Minutes to landlines and mobiles outside the EU, Channel Islands and EEA countries. (7) × £1.60 per minute
SMS to mobiles outside the EU, Channel Islands and EEA countries. × 35p per message
Data roaming within the EU, Channel Islands and EEA countries 4GEE (500MB), MAX Data pack prices apply
  1. A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis
  2. Calls made within your allowance are charged on a per second basis
  3. Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message. For more information see ‘points to note’ in the Plan Price Guide
  4. Your inclusive minutes and texts are from the UK to UK mobile networks , voicemail, and numbers beginning 01, 02 and 03 - certain roaming allowances may also be included.
  5. Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance. For a full list please visit the help section of our website ee.co.uk
  6. Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls
  7. Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming
  8. Please see ee.co.uk/ukcalling for a list of Service Charges
  9. Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

About Pro-Rata Billing

New Connections
Within around six days of connection, you will receive your first bill from EE. This will be for one full month’s line rental to cover the monthly recurring charges in advance. The new package is effective immediately and in the majority of cases, your billing date will be the day after connection to prevent any Pro-rata implications to their inclusive allowances.
Example scenario:
  1. You have purchased on 1st of month.
  2. Billing date usually 2nd of month- you would be charged one month in advance.
  3. Full allowance available immediately.
Additional Lines
If you are adding another line onto your existing account part way through your billing period you will see part charges on their next bill – A part charge for line rental for the additional line from the date of connection, up to their existing bill date plus one month in advance. It’s the same for your inclusive allowances too, you will only receive a partial allowance to use from date of connection until your existing billing date.
Example scenario:
  1. You have purchased on 15th of month.
  2. Your existing billing date is 1st of month (set by date of connection of first EE line).
  3. On next billing date you will be charged for a full month of line rental for each line plus 16 days worth of line rental of new connection to align billing.
  4. 16 days worth of allowance available until next billing date
EE – EE Upgrades
If a you have changed price plan it is effective immediately, therefore this will create part charges on your next bill, which will appear as: - A Pro-rata refund of the old plan (as it was paid one month in advance)
- A Pro-rata charge for the new plan (to cover the date the charge became effective, until the existing bill date)
- A charge for the new price plan, equivalent to one month in advance.
- It's the same for allowances too. You will get a partial allowance refund for your old price plan and a partial allowance for your new plan to cover them until their bill date.
Example scenario:
  1. Your existing billing date is 1st of month (set by date of connection of original EE line).
  2. You have upgraded on 15th of month.
  3. On next billing date you will be charged for a full month of line rental in advance in addition to 16 days worth of line rental of the new upgraded Plan to align billing. You will also receive a refund of 16 days worth of line rental for your old plan which was paid in advance.
  4. 16 days worth of allowance available until next billing date
Migrations to EE
When you migrate to EE from your Orange/ T-Mobile account will be closed. Your final Orange/T-Mobile bill will act as your first EE bill and will detail a Pro-rata refund of your old plan (because it was paid one month in advance) and a charge for your new plan equivalent to one month in advance.
A new Account Number, bill date and Direct Debit date will be set up for your EE account. The new billing date will, in most cases, be the day after connection to prevent any Pro-rata implications to your new inclusive allowances.
Example scenario:
  1. Your Orange billing date is 1st of month.
  2. You are migrating to EE on 15th of month.
  3. Billing date becomes 16th of month for future EE bills.
  4. Your final Orange bill charges one month of new EE plan in advance minus 15 days of Orange line rental.
  5. Full allowance available immediately.

Effective Line Rental

The effective monthly cost is the total amount you would have paid by the end of your contract after taking into account:

  • The total line rental cost over the contract period.
  • The upfront cost of a handset, not applicable if it’s free.
  • Any cash back that’s applicable.

For example, if the actual line rental is £32/month for 24 months, and you have selected a deal which offers total cashback of £96 over 24 months (i.e £4/month), then your effective monthly line rental for the 24 month period will come down to £28/month (£32 - £4 = £28)

Please note the effective cost is not what is debited from your account.