Chitterchatter

  • SALES
  • Monday to Friday: 9:00AM - 8:00PM
  • Saturday: 10:00AM - 6:00PM
  • Sunday & Bank Holidays: 11:00AM - 4:00PM
  • CUSTOMER SERVICE
  • Monday to Friday: 9:00AM - 6:00PM
  • Saturday, Sunday & Bank Holidays: Closed
Customer Service 0208 185 7579Call us for a deal 0208 712 6808

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 Over 23 years in business  
EE as service champions
  FREE Next Day Delivery Order before 6pm  
 
For fantastic free gifts deals, please call us on
0208 712 6808
Samsung Galaxy S8


KEEP YOUR EXISTING NUMBER – IT’S REALLY EASY!

If you want to transfer a number to EE or PLUSNET that's currently on another network, you'll need to:

Purchase a phone with us. We'll issue you with a temporary number so that you can start using your phone and our services straight away whilst you wait for your number to transfer.

Contact your current service provider and request a PAC code. PAC stands for Port Authorisation Code, and this allows numbers to move between network companies. Once issued, your PAC is valid for 30 days

Once you've got your PAC Code call 150 from your EE handset or 0800 432 0200 from your PLUSNET handset, and provide it to an agent. Your number will then be transferred within a day

(this excludes weekends and bank holidays)! For example, if you contact us before 5:30pm on a Monday your number will transfer over on Tuesday. If you call on Monday after 5:30pm your number will transfer over on Wednesday.

Best-selling plan
£37.99
Per Month
FREE
Handset
  • Unlimited Minutes
  • Unlimited Texts
  • 10 GB 4GEE Data
  • 6 months Free Apple Music, 3 months Free BT Sport app, Free EU Roaming, WiFi calling
  • 24 Contract
  • Effective Line Rental £37.99/month  
Key Features
  • Display: 5.8” Quad HD Dual edge Super AMOLED / 2960 x 1440 (571ppi)
  • Dimension: 148.9 x 68.1 x 8mm, 152g
  • AP: Octa core, 64 bit, 10 nm process
  • Memory: 4GB RAM (LPDDR4) , 64GB (UFS 2.0)
  • OS: Android 7.0 (Nougat)
  • Camera Rear: Dual Pixel 12MP OIS (F1.7) , Front : 8MP (F1.7)
  • Network: LTE Cat.16
  • Battery: 3,000mAh
  • WiFi: WiFi 802.11 a/b/g/n/ac (2.4/5GHz)
  • Conn.: Bluetooth® v 4.2 LE, ANT+, USB Type-C, NFC, Location (GPS, Glonass, Beidou)
Infinity Display
An ultra-thin bezel, 18.5:9 ratio display and large sAMOLED screen for a fully immersive viewing experience.

Camera
Dual Pixel 12MP camera with F1.7 lens and enhanced image processing 8MP front camera with facial recognition for smart autofocus.

Best Performance
IP68-rated Water and dust resistant. Powerful 10nm mobile AP for multi-tasking. AKG-tuned earphones and enhanced audio technology. Expandable memory for storing all your photos, movies and music.

Specification

Infinity Display
An ultra-thin bezel, 18.5:9 ratio display and large sAMOLED screen for a fully immersive viewing experience.

Camera
Dual Pixel 12MP camera with F1.7 lens and enhanced image processing 8MP front camera with facial recognition for smart autofocus.

Best Performance
IP68-rated Water and dust resistant. Powerful 10nm mobile AP for multi-tasking. AKG-tuned earphones and enhanced audio technology. Expandable memory for storing all your photos, movies and music.
Filters
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Free gift

Out of Bundle

Included in Allowance (3, 4)
  Cost of Calls Made Outside of Allowances (Inc VAT) (1,2)
Calls to UK mobile Numbers 40p per minute
Calls to landlines (numbers starting with 01, 02 or 03 excluding Jersey, Guernsey and Isle of Man) 40p per minute
Calls to retrieve voicemail 40p per minute
Text messages to UK mobile numbers (3,4) 15p per message
Text messages to certain MVNO numbers (3,4) 15p per message
Call Divert (6) Standard Call Rate Apply
Roaming minutes and texts back to the UK from the EU and EEA countries, (7) Standard Call Rate Apply
Minutes and texts to landlines and mobiles within EU and EEA countries (7) Standard Call Rate Apply
Not included in Allowance (3, 4)
  Cost of Calls Made Outside of Allowances (Inc VAT) (1,2)
Calls to certain MNVO Numbers 40p per minute
Calls to Jersey, Guernsey and Isle of Man 50p per minute
Calls to numbers starting with 0800, 0808 or 116 (5) Free
Calls to numbers starting with 0500 (5) 20p per minute
Calls to numbers starting with 08, 09 or 118 (not including Freephone 080) (8): Access Charge of 44p per minute plus a Service Charge
Picture Messages 40p per message
Calls to Customer Services (During Normal Working Hours) (9) Free
Calls to Customer Services (During Extended Working Hours) (9) 50p per call
Included in Allowance (3, 4)
  Cost of Calls Made Outside of Allowances (Inc VAT) (1,2)
Calls to UK mobile Numbers 40p per minute
Calls to landlines (numbers starting with 01, 02 or 03 excluding Jersey, Guernsey and Isle of Man) 40p per minute
Calls to retrieve voicemail 40p per minute
Text messages to UK mobile numbers (3,4) 15p per message
Text messages to certain MVNO numbers (3,4) 15p per message
Calls to Customer Services (During Extended Working Hours) (9) 50p per call
Not included in Allowance (3, 4)
  Cost of Calls Made Outside of Allowances (Inc VAT) (1,2)
Calls to certain MNVO Numbers 40p per minute
Calls to Jersey, Guernsey and Isle of Man 50p per minute
Calls to numbers starting with 0800, 0808 or 116 (5) Free
Calls to numbers starting with 0500 (5) 20p per minute
Calls to numbers starting with 08, 09 or 118 (not including Freephone 080) (8): Access Charge of 44p per minute plus a Service Charge
Picture Messages 40p per message
Calls to Customer Services (During Normal Working Hours) (9) Free
Call Divert (6) Standard Call Rate Apply
Roaming minutes and texts back to the UK from the EU and EEA countries, (7) Standard Call Rate Apply
Minutes and texts to landlines and mobiles within EU and EEA countries (7) Standard Call Rate Apply
  Plusnet
Call to 01, 02 ,03 40ppm
Call to UK mobile number 40ppm
UK Text 15p
Data £1.50 per day 250MB
Voicemail retrieval 40ppm
Media Messaging 40p
Which Bolt-on The Amount What it'll Cost
Minutes 100 £1.50
Minutes 250 £4
Minutes 500 £8
Minutes 1000 £12
Data 250MB £2
Data 500MB £4
Data 1GB £6
Data 2GB £10
Texts 100 £1
Texts 500 £4
Texts 1000 £6

About Pro-Rata Billing

New Connections
Within around six days of connection, you will receive your first bill from EE. This will be for one full month’s line rental to cover the monthly recurring charges in advance. The new package is effective immediately and in the majority of cases, your billing date will be the day after connection to prevent any Pro-rata implications to their inclusive allowances.
Example scenario:
  1. You have purchased on 1st of month.
  2. Billing date usually 2nd of month- you would be charged one month in advance.
  3. Full allowance available immediately.
Additional Lines
If you are adding another line onto your existing account part way through your billing period you will see part charges on their next bill – A part charge for line rental for the additional line from the date of connection, up to their existing bill date plus one month in advance. It’s the same for your inclusive allowances too, you will only receive a partial allowance to use from date of connection until your existing billing date.
Example scenario:
  1. You have purchased on 15th of month.
  2. Your existing billing date is 1st of month (set by date of connection of first EE line).
  3. On next billing date you will be charged for a full month of line rental for each line plus 16 days worth of line rental of new connection to align billing.
  4. 16 days worth of allowance available until next billing date
EE – EE Upgrades
If a you have changed price plan it is effective immediately, therefore this will create part charges on your next bill, which will appear as: - A Pro-rata refund of the old plan (as it was paid one month in advance)
- A Pro-rata charge for the new plan (to cover the date the charge became effective, until the existing bill date)
- A charge for the new price plan, equivalent to one month in advance.
- It's the same for allowances too. You will get a partial allowance refund for your old price plan and a partial allowance for your new plan to cover them until their bill date.
Example scenario:
  1. Your existing billing date is 1st of month (set by date of connection of original EE line).
  2. You have upgraded on 15th of month.
  3. On next billing date you will be charged for a full month of line rental in advance in addition to 16 days worth of line rental of the new upgraded Plan to align billing. You will also receive a refund of 16 days worth of line rental for your old plan which was paid in advance.
  4. 16 days worth of allowance available until next billing date
Migrations to EE
When you migrate to EE from your Orange/ T-Mobile account will be closed. Your final Orange/T-Mobile bill will act as your first EE bill and will detail a Pro-rata refund of your old plan (because it was paid one month in advance) and a charge for your new plan equivalent to one month in advance.
A new Account Number, bill date and Direct Debit date will be set up for your EE account. The new billing date will, in most cases, be the day after connection to prevent any Pro-rata implications to your new inclusive allowances.
Example scenario:
  1. Your Orange billing date is 1st of month.
  2. You are migrating to EE on 15th of month.
  3. Billing date becomes 16th of month for future EE bills.
  4. Your final Orange bill charges one month of new EE plan in advance minus 15 days of Orange line rental.
  5. Full allowance available immediately.

Effective Line Rental

The effective monthly cost is the total amount you would have paid by the end of your contract after taking into account:

  • The total line rental cost over the contract period.
  • The upfront cost of a handset, not applicable if it’s free.
  • Any cash back that’s applicable.

For example, if the actual line rental is £32/month for 24 months, and you have selected a deal which offers total cashback of £96 over 24 months (i.e £4/month), then your effective monthly line rental for the 24 month period will come down to £28/month (£32 - £4 = £28)

Please note the effective cost is not what is debited from your account.

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