New customer promise gives customers further peace of mind when buying their new mobile phone
- Mobile Lifetime Guarantee exclusively available at Chitter Chatter when you buy a new mobile phone
- Includes pay monthly phones with a network contract or SIM Free
- Part of a number of new services launching with the online retailer in 2020
Today we’re really pleased to announce that we have launched our Mobile Phone Lifetime Guarantee, meaning that if customers buy a new pay monthly or SIM Free phone at Chitter Chatter, it’s guaranteed for the entire life of the device against any manufacturer faults. That’s longer than any standard manufacturer warranty.
We know how important your mobile phone is and we are on a mission to help more people stay connected. That’s why when you buy a new mobile phone at Chitter Chatter, we will cover the device against any manufacturer faults for the lifetime of the product. Should your phone fail due to manufacturing defects in workmanship and/or materials, or a genuine fault, we will repair the phone free of charge or replace it at our discretion.
We understand that a new mobile phone can be quite a significant investment and in addition to great value deals and award-winning customer service, we want to give our customers further peace of mind that their phone will continue to work as it should for as long as it’s needed until you choose to upgrade.
It’s just one more of the ways we want to help UK mobile customers to stay connected and look after what’s important.
Our Mobile Lifetime Guarantee applies to all new mobile phones purchased at Chitter Chatter, whether on a pay monthly mobile contract or SIM Free.
For clarity, the full terms and conditions of the Lifetime Guarantee are available on our website and detailed below.
Chitter Chatter Lifetime Guarantee
Chitter Chatter covers your device against any manufacturer faults for the lifetime of your new device. That’s longer than any standard manufacturer warranty. Should a product fail due to manufacturing defects in workmanship and/or materials, or a genuine fault, we will repair the item free of charge or replace at our discretion.
The below are NOT covered with the guarantee:
• Our guarantee covers genuine manufacturing faults or defects only and does not cover normal wear and tear.
• Headphones, chargers and other accessories supplied with the device are not covered.
• Accidental damage and water damage . Whether it’s caused by you or someone else.
• Poor aftercare. Your product should be cared for and properly maintained. If, for example, your device was serviced or repaired by any company or person other than the manufacturers authorised agent the fault would be due to poor aftercare, rather than being a manufacturer’s fault.
• Damage caused by misuse or alteration of the product.
• Any consequential loss or damage resulting from a fault.
• Second hand items. Our guarantee covers only the original owner and is not transferable.
• The guarantee doesn’t apply to Refurbished Phones sold at Chitter Chatter but those products do include Chitter Chatter standard 12 month UK ‘no fuss’ warranty.
We hope our customers and their friends and family find this useful and if you’re not already a Chitter Chatter customer, we look forward to hopefully serving you soon too!
More from Chitter Chatter…
- Take a look at the latest pay monthly mobile phone deals
- EE upgrade deals – we’ve been upgrading customers for 25 years
- SIM Only deals – keep your phone, reduce your bill
- SIM Free phones – massive savings on the latest unlocked phones
- Trade in your old phones for cash
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