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Mobile Lifetime Guarantee

We want you to be happy with your new phone, forever! Chitter Chatter covers your device against any manufacturer faults for the lifetime of your new device whilst you're the owner. That’s longer than any standard manufacturer warranty. Should a product fail due to manufacturing defects in workmanship and/or materials, or a genuine fault, we will repair the item free of charge or replace at our discretion.

The below are NOT covered with the guarantee:

  • Our guarantee covers genuine manufacturing faults or defects only and does not cover normal wear and tear.
  • Headphones, chargers and other accessories supplied with the device are not covered.
  • Accidental damage and water damage . Whether it’s caused by you or someone else.
  • Poor aftercare. Your product should be cared for and properly maintained. If, for example, your device was serviced or repaired by any company or person other than the manufacturers authorised agent the fault would be due to poor aftercare, rather than being a manufacturer’s fault.
  • Damage caused by misuse or alteration of the product.
  • Any consequential loss or damage resulting from a fault.
  • Second hand items. Our guarantee covers only the original owner and is not transferable.
  • The guarantee doesn’t apply to Refurbished Phones sold at Chitter Chatter but those products do include Chitter Chatter standard 12 month UK ‘no fuss’ warranty.