SIM Only Deals| Cheap SIM Only Deals

minutes

Unlimited

any network
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data

Unlimited

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.
Includes Swappable Benefits*

With EE's new Smart plans, you can pick your Swappable Benefits at the beginning of your plan, and then switch them according to your need. If there’s a big live sport event coming up, you might want the BT Sport app, or if you’re off on holiday you might switch to a Roam Further Pass – it’s completely up to you.

Swappable Benefits details:

Amazon Prime Video
Whether you’re lounging on the sofa or on the train home from work, Amazon Prime Video opens up a world of entertainment on your phone. So settle in and enjoy a marathon box-set session or a favourite film. Choose it as one of your Swappable Benefits or add it to your plan for just £5.99 a month.

Video Data Pass
A Video Data Pass covers any data you use watching must-see shows and your favourite films and videos on Netflix, YouTube, BBC iPlayer, BT Sport and Amazon Prime Video. Choose it as one of your Swappable Benefits or add it to your plan for just £8.99 a month.

Music Data Pass
The Music Data Pass keeps your head nodding and toes tapping for longer. Stream as much music as you like on apps such as Apple Music, Spotify, Amazon Music and Deezer, without eating into your data. You’ll need a subscription to one of these services, but the data’s covered. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

Roam Further Pass
Travelling further afield? The Roam Further Pass lets you use your data allowance in the USA, Canada, Mexico, Australia and New Zealand. Choose it as one of your Swappable Benefits or add it to your plan for just £10 a month.

BT Sport
Witness epic sporting moments unfold wherever you are on your phone or tablet. Catch the Premier League, UEFA Champions League, boxing, UFC and much more. Plus, if you’re on a 5G Smart plan you can watch your favourite sports in HDR.

Gamer's Data Pass
Level up your gaming and play Pokémon Go, Harry Potter: Wizards Unite, FIFA and Star Wars: Galaxy of Heroes without eating into your data allowance. Plus, you can stream as much live gameplay as you like on Twitch. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

*2 Swappable Benefit included with this plan

£39 Monthly Line Rental

12 months

minutes

Unlimited

any network
texts

Unlimited
data

Unlimited

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£34 Monthly Line Rental

12 months

minutes

Unlimited

any network
texts

Unlimited
data

3 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.
Includes Swappable Benefits*

With EE's new Smart plans, you can pick your Swappable Benefits at the beginning of your plan, and then switch them according to your need. If there’s a big live sport event coming up, you might want the BT Sport app, or if you’re off on holiday you might switch to a Roam Further Pass – it’s completely up to you.

Swappable Benefits details:

Amazon Prime Video
Whether you’re lounging on the sofa or on the train home from work, Amazon Prime Video opens up a world of entertainment on your phone. So settle in and enjoy a marathon box-set session or a favourite film. Choose it as one of your Swappable Benefits or add it to your plan for just £5.99 a month.

Video Data Pass
A Video Data Pass covers any data you use watching must-see shows and your favourite films and videos on Netflix, YouTube, BBC iPlayer, BT Sport and Amazon Prime Video. Choose it as one of your Swappable Benefits or add it to your plan for just £8.99 a month.

Music Data Pass
The Music Data Pass keeps your head nodding and toes tapping for longer. Stream as much music as you like on apps such as Apple Music, Spotify, Amazon Music and Deezer, without eating into your data. You’ll need a subscription to one of these services, but the data’s covered. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

Roam Further Pass
Travelling further afield? The Roam Further Pass lets you use your data allowance in the USA, Canada, Mexico, Australia and New Zealand. Choose it as one of your Swappable Benefits or add it to your plan for just £10 a month.

BT Sport
Witness epic sporting moments unfold wherever you are on your phone or tablet. Catch the Premier League, UEFA Champions League, boxing, UFC and much more. Plus, if you’re on a 5G Smart plan you can watch your favourite sports in HDR.

Gamer's Data Pass
Level up your gaming and play Pokémon Go, Harry Potter: Wizards Unite, FIFA and Star Wars: Galaxy of Heroes without eating into your data allowance. Plus, you can stream as much live gameplay as you like on Twitch. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

*1 Swappable Benefit included with this plan

£24 Monthly Line Rental

12 months

minutes

Unlimited

any network
texts

Unlimited
data

3 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£19 Monthly Line Rental

12 months

minutes

Unlimited

any network
texts

Unlimited
data

1 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£16 Monthly Line Rental

12 months

minutes

Unlimited

any network
texts

Unlimited
data

250 MB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£13 Monthly Line Rental

TRIPLE DATA OFFER

No contract

minutes

1000

any network
texts

Unlimited
data

6 GB

THIS PLANIncludes

Data Rollover

If you don’t manage to get through all of your data, your leftovers roll over into the next month, so you get a second chance to use it.
Free Data Boosts

The longer you stay, the more you get: every three months we’ll boost your monthly data allowance by an extra 500MB – and you get that extra data every month from then on for free! So your allowance keeps growing and growing.
Triple Data for 6 months

Terms:

1) Purchase Flex SIM and activate it within the offer window (30th January 2020 the last day to activate).
2) Top up or set up card payments and buy/activate pack/plan.
3) The extra data applies automatically.
4) Flex SIM customer will get the extra data for 6 months (6 consecutive packs / plans) provided that they continue topping up and buying the Pack (or continuing card payments and buying a pack/plan that way).

Note - If you change your pack during the duration of this offer you will keep the data offer provided they change your pack to a pack of higher value vs the value you had immediately before the change. If you change your pack to a pack of lower value you will lose the data offer.
Stay in Control

Customers can top up or check their usage allowance any time via their MY EE APP.

was 2 GB, now 6 GB

£10 Monthly Line Rental

TRIPLE DATA OFFER

No contract

minutes

2000

any network
texts

Unlimited
data

15 GB

THIS PLANIncludes

Data Rollover

If you don’t manage to get through all of your data, your leftovers roll over into the next month, so you get a second chance to use it.
Free Data Boosts

The longer you stay, the more you get: every three months we’ll boost your monthly data allowance by an extra 500MB – and you get that extra data every month from then on for free! So your allowance keeps growing and growing.
Triple Data for 6 months

Terms:

1) Purchase Flex SIM and activate it within the offer window (30th January 2020 the last day to activate).
2) Top up or set up card payments and buy/activate pack/plan.
3) The extra data applies automatically.
4) Flex SIM customer will get the extra data for 6 months (6 consecutive packs / plans) provided that they continue topping up and buying the Pack (or continuing card payments and buying a pack/plan that way).

Note - If you change your pack during the duration of this offer you will keep the data offer provided they change your pack to a pack of higher value vs the value you had immediately before the change. If you change your pack to a pack of lower value you will lose the data offer.
Stay in Control

Customers can top up or check their usage allowance any time via their MY EE APP.

was 5 GB, now 15 GB

£15 Monthly Line Rental

TRIPLE DATA OFFER

No contract

minutes

3000

any network
texts

Unlimited
data

30 GB

THIS PLANIncludes

Data Rollover

If you don’t manage to get through all of your data, your leftovers roll over into the next month, so you get a second chance to use it.
Free Data Boosts

The longer you stay, the more you get: every three months we’ll boost your monthly data allowance by an extra 500MB – and you get that extra data every month from then on for free! So your allowance keeps growing and growing.
Triple Data for 6 months

Terms:

1) Purchase Flex SIM and activate it within the offer window (30th January 2020 the last day to activate).
2) Top up or set up card payments and buy/activate pack/plan.
3) The extra data applies automatically.
4) Flex SIM customer will get the extra data for 6 months (6 consecutive packs / plans) provided that they continue topping up and buying the Pack (or continuing card payments and buying a pack/plan that way).

Note - If you change your pack during the duration of this offer you will keep the data offer provided they change your pack to a pack of higher value vs the value you had immediately before the change. If you change your pack to a pack of lower value you will lose the data offer.
Stay in Control

Customers can top up or check their usage allowance any time via their MY EE APP.

was 10 GB, now 30 GB

£25 Monthly Line Rental

TRIPLE DATA OFFER

No contract

minutes

3000

any network
texts

Unlimited
data

60 GB

THIS PLANIncludes

Data Rollover

If you don’t manage to get through all of your data, your leftovers roll over into the next month, so you get a second chance to use it.
Free Data Boosts

The longer you stay, the more you get: every three months we’ll boost your monthly data allowance by an extra 500MB – and you get that extra data every month from then on for free! So your allowance keeps growing and growing.
Triple Data for 6 months

Terms:

1) Purchase Flex SIM and activate it within the offer window (30th January 2020 the last day to activate).
2) Top up or set up card payments and buy/activate pack/plan.
3) The extra data applies automatically.
4) Flex SIM customer will get the extra data for 6 months (6 consecutive packs / plans) provided that they continue topping up and buying the Pack (or continuing card payments and buying a pack/plan that way).

Note - If you change your pack during the duration of this offer you will keep the data offer provided they change your pack to a pack of higher value vs the value you had immediately before the change. If you change your pack to a pack of lower value you will lose the data offer.
Stay in Control

Customers can top up or check their usage allowance any time via their MY EE APP.

was 20 GB, now 60 GB

£30 Monthly Line Rental

1 month contract

minutes

Unlimited

any network
texts

Unlimited
data

250 MB

£18 Monthly Line Rental

1 month contract

minutes

Unlimited

any network
texts

Unlimited
data

1 GB

£21 Monthly Line Rental

1 month contract

minutes

Unlimited

any network
texts

Unlimited
data

3 GB

£24 Monthly Line Rental

1 month contract

minutes

Unlimited

any network
texts

Unlimited
data

20 GB

£27 Monthly Line Rental

1 month contract

minutes

Unlimited

any network
texts

Unlimited
data

40 GB

£32 Monthly Line Rental

ENDS JANUARY 30TH

18 months

minutes

Unlimited

any network
texts

Unlimited
data

60 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£20 Monthly Line Rental

ENDS JANUARY 30TH

18 months

minutes

Unlimited

any network
texts

Unlimited
data

100 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£25 Monthly Line Rental

ENDS JANUARY 30TH

18 months

minutes

Unlimited

any network
texts

Unlimited
data

60 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.
Includes Swappable Benefits*

With EE's new Smart plans, you can pick your Swappable Benefits at the beginning of your plan, and then switch them according to your need. If there’s a big live sport event coming up, you might want the BT Sport app, or if you’re off on holiday you might switch to a Roam Further Pass – it’s completely up to you.

Swappable Benefits details:

Amazon Prime Video
Whether you’re lounging on the sofa or on the train home from work, Amazon Prime Video opens up a world of entertainment on your phone. So settle in and enjoy a marathon box-set session or a favourite film. Choose it as one of your Swappable Benefits or add it to your plan for just £5.99 a month.

Video Data Pass
A Video Data Pass covers any data you use watching must-see shows and your favourite films and videos on Netflix, YouTube, BBC iPlayer, BT Sport and Amazon Prime Video. Choose it as one of your Swappable Benefits or add it to your plan for just £8.99 a month.

Music Data Pass
The Music Data Pass keeps your head nodding and toes tapping for longer. Stream as much music as you like on apps such as Apple Music, Spotify, Amazon Music and Deezer, without eating into your data. You’ll need a subscription to one of these services, but the data’s covered. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

Roam Further Pass
Travelling further afield? The Roam Further Pass lets you use your data allowance in the USA, Canada, Mexico, Australia and New Zealand. Choose it as one of your Swappable Benefits or add it to your plan for just £10 a month.

BT Sport
Witness epic sporting moments unfold wherever you are on your phone or tablet. Catch the Premier League, UEFA Champions League, boxing, UFC and much more. Plus, if you’re on a 5G Smart plan you can watch your favourite sports in HDR.

Gamer's Data Pass
Level up your gaming and play Pokémon Go, Harry Potter: Wizards Unite, FIFA and Star Wars: Galaxy of Heroes without eating into your data allowance. Plus, you can stream as much live gameplay as you like on Twitch. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

*1 Swappable Benefit included with this plan

£25 Monthly Line Rental

ENDS JANUARY 30TH

18 months

minutes

Unlimited

any network
texts

Unlimited
data

100 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.
Includes Swappable Benefits*

With EE's new Smart plans, you can pick your Swappable Benefits at the beginning of your plan, and then switch them according to your need. If there’s a big live sport event coming up, you might want the BT Sport app, or if you’re off on holiday you might switch to a Roam Further Pass – it’s completely up to you.

Swappable Benefits details:

Amazon Prime Video
Whether you’re lounging on the sofa or on the train home from work, Amazon Prime Video opens up a world of entertainment on your phone. So settle in and enjoy a marathon box-set session or a favourite film. Choose it as one of your Swappable Benefits or add it to your plan for just £5.99 a month.

Video Data Pass
A Video Data Pass covers any data you use watching must-see shows and your favourite films and videos on Netflix, YouTube, BBC iPlayer, BT Sport and Amazon Prime Video. Choose it as one of your Swappable Benefits or add it to your plan for just £8.99 a month.

Music Data Pass
The Music Data Pass keeps your head nodding and toes tapping for longer. Stream as much music as you like on apps such as Apple Music, Spotify, Amazon Music and Deezer, without eating into your data. You’ll need a subscription to one of these services, but the data’s covered. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

Roam Further Pass
Travelling further afield? The Roam Further Pass lets you use your data allowance in the USA, Canada, Mexico, Australia and New Zealand. Choose it as one of your Swappable Benefits or add it to your plan for just £10 a month.

BT Sport
Witness epic sporting moments unfold wherever you are on your phone or tablet. Catch the Premier League, UEFA Champions League, boxing, UFC and much more. Plus, if you’re on a 5G Smart plan you can watch your favourite sports in HDR.

Gamer's Data Pass
Level up your gaming and play Pokémon Go, Harry Potter: Wizards Unite, FIFA and Star Wars: Galaxy of Heroes without eating into your data allowance. Plus, you can stream as much live gameplay as you like on Twitch. Choose it as one of your Swappable Benefits or add it to your plan for just £7.99 a month.

*1 Swappable Benefit included with this plan

£30 Monthly Line Rental

1 month contract

minutes

000

any network
texts

000
data

20 GB

£25 Monthly Line Rental

1 month contract

minutes

000

any network
texts

000
data

30 GB

£30 Monthly Line Rental

1 month contract

minutes

000

any network
texts

000
data

50 GB

£35 Monthly Line Rental

1 month contract

minutes

000

any network
texts

000
data

75 GB

£45 Monthly Line Rental

24 months

minutes

000

any network
texts

000
data

15 GB

£18 Monthly Line Rental

24 months

minutes

000

any network
texts

000
data

20 GB

£23 Monthly Line Rental

24 months

minutes

000

any network
texts

000
data

30 GB

£28 Monthly Line Rental

24 months

minutes

000

any network
texts

000
data

50 GB

£33 Monthly Line Rental

24 months

minutes

000

any network
texts

000
data

75 GB

£43 Monthly Line Rental

24 months

minutes

Unlimited

any network
texts

Unlimited
data

40 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£22 Monthly Line Rental

24 months

minutes

Unlimited

any network
texts

Unlimited
data

Unlimited

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£31 Monthly Line Rental

24 months

minutes

Unlimited

any network
texts

Unlimited
data

250 MB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£10 Monthly Line Rental

24 months

minutes

Unlimited

any network
texts

Unlimited
data

1 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£13 Monthly Line Rental

24 months

minutes

Unlimited

any network
texts

Unlimited
data

3 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£16 Monthly Line Rental

24 months

minutes

Unlimited

any network
texts

Unlimited
data

20 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£19 Monthly Line Rental

24 months

minutes

Unlimited

any network
texts

Unlimited
data

40 GB

THIS PLANIncludes

6 months free Apple Music

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING
What is zero rated data?
All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?
No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?
It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?
Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?
No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?
Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?
Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?
Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?
At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.
Free EU Roaming
Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.
Included EU Countries:

Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City
When you're abroad in Europe, calls and texts in any included European country or to any other included European country are included in your plan at no extra charge
Note:
Calls received when you're in an include European country are included in your plan at no extra charge
Calls and texts to both Landlines and Mobiles included
Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included
3 months free BT Sport app

FAQ's:

1) How long do they get BT Sport app for?
BT Sport will be free for 3 months to new and existing EE customers.

2) I want to join EE and sign up to BT Sport, what do I do?
Customers joining EE can sign up by texting ‘SPORT’ to 150

3) Who is eligible for this?
All our current customers Pay Monthly, SIM Only or tablet plans.

4) Are there any restrictions?
Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?
Customers are allowed to watch content when roaming within the 28 EU countries included in their plan. Restrictions apply when customers are outside the 28 EU countries.

6) Is your BT Sport offer a cut down service?
No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?
Customers can cast BT Sport on TV for £15 per month. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

8) Which devices can be used to watch BT Sport with EE?
Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?
BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?
BT Sport is zero rated for the first 3 months of the Free Trial, including the 28 EU countries.
6 months Free MTV Play

MTV PLAY
We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US
To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE
MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US
As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?
To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My
Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?
If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?
You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?
You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?
You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly
renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?
The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?
Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?
We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day
that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?
No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?
Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?
Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?
MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone
number in order to set up a new account.

What happens if I change plan during the offer period?
The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?
Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?
Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?
The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?
This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

£25 Monthly Line Rental

Out of Bundle

Service Type	Essential Plans	Smart Plan (4G & 5G)	Cost of Calls or Services Made Outside of Allowances (incl.VAT)⁵
Calls to UK mobile numbers	Yes	Yes	65p per minute²
Calls to certain MVNO numbers³	No	No	65p per minute²
Calls to landlines (numbers starting with 01, 02 or 03 excluding Jersey, Guernsey and Isle of Man)	Yes	Yes	65p per minute²
Calls to Freephone (080) & (116)^4,5	No	No	Free
Calls to 08 & 09 numbers^10,11	No	No	Access Charge of 65p per minute plus a Service Charge
Calls to 084 and 087 numbers^10,11	No	No	Access Charge of 65p per minute plus a Service Charge
Calls to numbers starting in 0500	No	No	20p per minute²
Calls to retrieve voicemail	Yes	Yes	65p per minute²
Text messages to UK mobile numbers⁵	Yes	Yes	16p per message
Text messages to certain MVNO numbers^3,5	No	No	16p per message
Picture messages	No	No	65p per MMS
BT Sport app¹³	No	Yes	£10 per month
Calls to Customer Services (During Normal working hours)	Yes	Yes	Free
Calls to Customer Services (During Extended Working Hours)⁶	Yes	Yes	Free
Calls divert⁷	Yes	Yes	Standard Call Rates Apply
Calls & texts to UK mobiles and landlines when roaming in one of countries listed below^1,8	Yes	Yes	65p per minute² 16p per SMS
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana,Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy,Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
Calls and texts to mobiles and landlines within the countries listed below when roaming in those countries^1,8	Yes	Yes	Standard Call Rates Apply
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana,Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy,Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

Inclusive calls and texts in certain destinations as listed in the table above.
A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.
Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. See 'points to note' for more information.
Calls to some charity helplines (e.g. Childline) are free to call and will not be deducted from your allowance. For a full list please visit the ‘help’ section of EE website, ee.co.uk.
Applies to messages sent from your phone or via the EE website, ee.co.uk.
Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.
Call divert is included in your allowance where the diverted to a number which would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.
15GB Fair usage applies abroad. See plan terms above. VoIP and using your phone as a modem or ‘tethering’ use will be deducted from your inclusive data allowance.
5G coverage is limited and rolling out to parts of the UK during 2019. You need a compatible device, plan and coverage to get 5G
An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.
A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.
For service charge costs for number beginning with 07, visit ee.co.uk.
£10 per month for mobile, or connected tablet, access only. Alternatively for £15 per month you can watch BT Sport on multiple devices and on the large screen. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

Service Type	Essential Plans	Smart Plan (4G & 5G)	Cost of Calls or Services Made Outside of Allowances (incl.VAT)⁵
Calls to UK mobile numbers	Yes	Yes	65p per minute²
Calls to certain MVNO numbers³	No	No	65p per minute²
Calls to landlines (numbers starting with 01, 02 or 03 excluding Jersey, Guernsey and Isle of Man)	Yes	Yes	65p per minute²
Calls to Freephone (080) & (116)^4,5	No	No	Free
Calls to 08 & 09 numbers^10,11	No	No	Access Charge of 65p per minute plus a Service Charge
Calls to 084 and 087 numbers^10,11	No	No	Access Charge of 65p per minute plus a Service Charge
Calls to numbers starting in 0500	No	No	20p per minute²
Calls to retrieve voicemail	Yes	Yes	65p per minute²
Text messages to UK mobile numbers⁵	Yes	Yes	16p per message
Text messages to certain MVNO numbers^3,5	No	No	16p per message
Picture messages	No	No	65p per MMS
BT Sport app¹³	No	Yes	£10 per month
Calls to Customer Services (During Normal working hours)	Yes	Yes	Free
Calls to Customer Services (During Extended Working Hours)⁶	Yes	Yes	Free
Calls divert⁷	Yes	Yes	Standard Call Rates Apply
Calls & texts to UK mobiles and landlines when roaming in one of countries listed below^1,8	Yes	Yes	65p per minute² 16p per SMS
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana,Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy,Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
Calls and texts to mobiles and landlines within the countries listed below when roaming in those countries^1,8	Yes	Yes	Standard Call Rates Apply
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana,Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy,Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

Inclusive calls and texts in certain destinations as listed in the table above.
A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.
Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. See 'points to note' for more information.
Calls to some charity helplines (e.g. Childline) are free to call and will not be deducted from your allowance. For a full list please visit the ‘help’ section of EE website, ee.co.uk.
Applies to messages sent from your phone or via the EE website, ee.co.uk.
Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.
Call divert is included in your allowance where the diverted to a number which would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.
15GB Fair usage applies abroad. See plan terms above. VoIP and using your phone as a modem or ‘tethering’ use will be deducted from your inclusive data allowance.
5G coverage is limited and rolling out to parts of the UK during 2019. You need a compatible device, plan and coverage to get 5G
An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.
A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.
For service charge costs for number beginning with 07, visit ee.co.uk.
£10 per month for mobile, or connected tablet, access only. Alternatively for £15 per month you can watch BT Sport on multiple devices and on the large screen. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.

Out of Bundle

Service Type	Essential Plans	Smart Plan (4G & 5G)	Cost of Calls or Services Made Outside of Allowances (incl.VAT)⁵
Calls to UK mobile numbers	Yes	Yes	65p per minute²
Calls to certain MVNO numbers³	No	No	65p per minute²
Calls to landlines (numbers starting with 01, 02 or 03 excluding Jersey, Guernsey and Isle of Man)	Yes	Yes	65p per minute²
Calls to Freephone (080) & (116)^4,5	No	No	Free
Calls to 08 & 09 numbers^10,11	No	No	Access Charge of 65p per minute plus a Service Charge
Calls to 084 and 087 numbers^10,11	No	No	Access Charge of 65p per minute plus a Service Charge
Calls to numbers starting in 0500	No	No	20p per minute²
Calls to retrieve voicemail	Yes	Yes	65p per minute²
Text messages to UK mobile numbers⁵	Yes	Yes	16p per message
Text messages to certain MVNO numbers^3,5	No	No	16p per message
Picture messages	No	No	65p per MMS
BT Sport app¹³	No	Yes	£10 per month
Calls to Customer Services (During Normal working hours)	Yes	Yes	Free
Calls to Customer Services (During Extended Working Hours)⁶	Yes	Yes	Free
Calls divert⁷	Yes	Yes	Standard Call Rates Apply
Calls & texts to UK mobiles and landlines when roaming in one of countries listed below^1,8	Yes	Yes	65p per minute² 16p per SMS
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana,Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy,Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
Calls and texts to mobiles and landlines within the countries listed below when roaming in those countries^1,8	Yes	Yes	Standard Call Rates Apply
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana,Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy,Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

Inclusive calls and texts in certain destinations as listed in the table above.
A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.
Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. See 'points to note' for more information.
Calls to some charity helplines (e.g. Childline) are free to call and will not be deducted from your allowance. For a full list please visit the ‘help’ section of EE website, ee.co.uk.
Applies to messages sent from your phone or via the EE website, ee.co.uk.
Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.
Call divert is included in your allowance where the diverted to a number which would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.
15GB Fair usage applies abroad. See plan terms above. VoIP and using your phone as a modem or ‘tethering’ use will be deducted from your inclusive data allowance.
5G coverage is limited and rolling out to parts of the UK during 2019. You need a compatible device, plan and coverage to get 5G
An access charge: This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract.
A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.
For service charge costs for number beginning with 07, visit ee.co.uk.
£10 per month for mobile, or connected tablet, access only. Alternatively for £15 per month you can watch BT Sport on multiple devices and on the large screen. If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen.